Refund policy
Return & Refund Policy
Returns
We want you to be fully satisfied with your purchase. If you need to return an item, please review the conditions below:
- Returns must be requested within 14 days of delivery
- Items must be unused, in original condition, and in original packaging
- Returns must be agreed in advance—please contact us before sending any goods back
Please note: we reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Items
Due to the nature of our products, the following items are non-returnable unless faulty:
- Used or installed filtration products (including cartridges)
- Oil or fuel sample kits once dispatched
- Special order or made-to-order items
- Opened consumables or items not in resalable condition
Faulty or Damaged Goods
If your item arrives damaged or faulty:
- Please notify us within 48 hours of delivery
- Provide photos and details of the issue
- We will arrange a replacement, repair, or refund as appropriate
Refunds
Once your return is received and inspected:
- Approved refunds will be processed to your original payment method
- Please allow 3–5 working days for processing after receipt
Shipping costs are non-refundable, unless the return is due to our error.
Return Shipping
- Customers are responsible for return shipping costs unless the item is faulty or incorrect
- We recommend using a tracked service, as we cannot be responsible for items lost in transit
Exchanges
We are happy to offer exchanges where stock is available. Please contact us to arrange this.
Contact Us
To request a return or discuss any issues, please contact:
KLEENOIL Filtration Ltd
📞 +44 (0) 1977 682810
📧 sales@kleenoil.co.uk