Terms of service

Terms of Service

1. Overview

This website is operated by KLEENOIL Filtration Ltd. Throughout the site, the terms “we”, “us” and “our” refer to KLEENOIL Filtration Ltd. By visiting our site and/or purchasing from us, you engage in our service and agree to be bound by the following Terms of Service.

2. Products & Services

We supply industrial filtration equipment, consumables, and related services. All product descriptions, specifications, and pricing are subject to change at any time without notice.

We reserve the right to:

  • Modify or discontinue products without notice
  • Limit quantities of any product or service
  • Refuse orders where necessary

3. Pricing & Payment

  • All prices are shown excluding VAT unless stated otherwise
  • VAT will be applied at the applicable UK rate at checkout
  • Payment must be made in full before goods are dispatched, unless otherwise agreed in writing

We reserve the right to correct pricing errors at any time.

4. Orders & Acceptance

All orders are subject to acceptance and availability.
We reserve the right to:

  • Cancel or refuse any order
  • Limit quantities purchased
  • Request additional information before processing an order

5. Delivery

Delivery times are estimates and not guaranteed.
We are not liable for delays caused by:

  • Carriers
  • Customs or import processes
  • Circumstances beyond our control

Risk in the goods passes to the customer upon delivery.

6. Returns & Refunds

Returns are subject to our Return & Refund Policy.

In summary:

  • Goods must be unused and in original condition
  • Returns must be agreed in advance
  • Certain items (e.g. consumables, sample kits, special orders) are non-returnable

7. Use of Products

Our products must be used in accordance with:

  • Manufacturer guidelines
  • Industry best practices

We are not liable for damage or loss resulting from:

  • Incorrect installation
  • Misuse or improper application

Customers are responsible for ensuring products are suitable for their intended use.

8. Limitation of Liability

To the fullest extent permitted by law, KLEENOIL Filtration Ltd shall not be liable for:

  • Indirect or consequential losses
  • Loss of profit, business, or opportunity
  • Damage resulting from improper use of products

Our total liability shall not exceed the value of the goods supplied.

9. Warranty

Products are supplied with a 12-month warranty (unless otherwise stated), covering manufacturing defects only.

This does not cover:

  • Wear and tear
  • Consumable items (e.g. filter cartridges)
  • Damage caused by misuse or incorrect installation

10. Intellectual Property

All content on this website—including text, images, and product information—is the property of KLEENOIL Filtration Ltd and may not be reproduced without permission.

11. Privacy

Your submission of personal information is governed by our Privacy Policy.

12. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of England and Wales.

13. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time. Changes will take effect immediately upon posting on this website.

14. Contact Information

For any questions regarding these Terms, please contact:

KLEENOIL Filtration Ltd
📧 sales@kleenoil.co.uk
📞 +44 (0) 1977 682810